Shipping policy

Rugs travel worldwide to supported destinations, while furniture delivery is planned for UK homes. The available method, price and estimate for your exact basket are shown at checkout or confirmed by our team.

Where we deliver

Rugs, lighting and home accessories

Delivery is available to the countries shown in the country selector and at checkout. Availability depends on the item, delivery address and stock location.

Furniture

Furniture is delivered within supported mainland Great Britain areas. Some remote postcodes, islands and locations outside the standard service area may need a separate quote or may not be available. Contact us before ordering if you are unsure.

Furniture lead times

  • In-stock furniture: delivery can often be arranged from around 7 days after order confirmation.
  • Made-to-order furniture: the usual estimate is 8–12 weeks.
  • Remote delivery areas: allow approximately 1–2 additional weeks where a service is available.

These are planning estimates, not guaranteed dates. We will confirm availability and the practical delivery plan after the order. Production, supplier availability, weather, customs, carrier disruption and events outside our reasonable control may change timing.

Delivery charges

The charge depends on product size, weight, destination, stock location and the service available. Any checkout charge is shown before payment. If a furniture postcode requires a separate quote, we will ask for approval before proceeding.

Large and bulky items

Measure the full route, not only the room. Check gates, doors, corridors, turns, stairs and lifts before ordering. Tell us about restricted access, parking controls or upper-floor delivery before the date is arranged.

An adult must be available at the agreed address and time. If delivery cannot be completed because access information was incomplete, the route is unsuitable or nobody is present, a reasonable re-delivery or return cost may apply. We will explain the charge before arranging the next step.

Order updates and tracking

You receive an order confirmation after checkout. When carrier tracking is available, it is sent after dispatch. Made-to-order furniture may be confirmed by our team before a delivery appointment is booked.

International orders

International rug and home orders may be subject to import duties, taxes or local handling charges. If Shopify collects them at checkout, they are shown before payment. If they are not collected at checkout, the recipient is responsible for charges requested by the destination authority or carrier.

Damage, shortage or delay

Inspect packaging and furniture at delivery where reasonably possible. Contact customer@netlinehome.co.uk promptly with the order number and photographs of the item, packaging and shipping label. Prompt information helps us act with the carrier and does not reduce your statutory rights.

Address changes

Check the address before paying and contact us immediately if anything is wrong. We cannot guarantee a change after production or fulfilment has started.

Contact

Netline Home Ltd · Company number 13848483
Email: customer@netlinehome.co.uk · Telephone: +44 7909 345594

Last updated: 13 September 2026.