Terms of service
These terms apply when you browse Netline Home or order rugs, furniture, lighting, décor and home textiles from us. They should be read with our Refund, Return, Shipping and Privacy policies.
1. About us
The store is operated by Netline Home Ltd (company number 13848483), registered in England and Wales. Our registered office is Big And Red Storage Unit 5, Martinbridge Industrial Estate, Lincoln Road, Enfield, United Kingdom, EN1 1SP. Contact customer@netlinehome.co.uk or +44 7909 345594.
2. Using the store
You may use the store only for lawful purposes. You must not interfere with its security or operation, introduce malicious code, scrape protected content, misuse another person’s details or infringe intellectual-property rights.
3. Product information
We take reasonable care with descriptions, measurements, colours and images. Screens, lighting, natural materials, weave, pile direction and production batches can create reasonable visual variation. Dimensions are approximate unless stated otherwise. Please use samples, swatches and access measurements where they are important to your decision.
4. Prices, taxes and payment
Prices are shown in the selected market and currency. Applicable taxes, delivery charges and duties are shown at checkout where Shopify can calculate them. If an international charge is not collected at checkout, the recipient may have to pay it to the relevant authority or carrier. Payment must be authorised before an order can proceed.
5. Orders and acceptance
Your checkout is an offer to buy. An automated acknowledgement confirms that we received it, but a contract is formed only when we accept the order or dispatch the goods. We may contact you about availability, delivery access, obvious pricing errors, suspected fraud or an unsupported destination. If we cannot accept an order, we will cancel it and return any payment taken.
6. Made-to-order furniture
Only goods made to your individual specifications or clearly personalised may fall within the personalised-goods cancellation exception. We will identify that status before accepting the specification. Standard options do not automatically make an item bespoke.
7. Delivery
Delivery areas, charges, estimates and access responsibilities are explained in our Shipping Policy. Dates are estimates unless we expressly agree otherwise. You are responsible for giving a complete address and accurate access information, particularly for large furniture.
8. Cancellation, returns and refunds
Your rights and our process are set out in the Return Policy and Refund Policy. Nothing in these terms excludes rights that cannot lawfully be excluded, including rights relating to faulty, damaged, misdescribed or unsatisfactory goods.
9. Opportunity Stock
Opportunity Stock may be end-of-line, clearance, cancelled-order or limited-quantity stock. The product page will state any known material condition detail. Reduced price does not remove statutory rights; however, a defect drawn clearly to your attention before purchase is treated according to applicable law.
10. Accounts, reviews and submitted content
You are responsible for keeping account credentials secure and information accurate. Content you submit must be truthful, lawful and your own or properly licensed. You grant us a non-exclusive licence to display and moderate a submitted product review or other content for operating and promoting the store.
11. Intellectual property and third parties
The Netline Home name, Netline Interiors presentation, original copy, graphics and theme design are protected by applicable rights. Product and third-party marks remain the property of their owners. Links or tools supplied by third parties may have separate terms and privacy practices.
12. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of mandatory consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
13. Privacy and cookies
Personal information is handled under our Privacy Policy. Cookie choices are available through the storefront consent notice and Shopify’s customer-privacy controls.
14. Changes and severability
We may update these terms for legal, operational or service changes. The terms applying to an order are those in force when that order is accepted. If one provision is unenforceable, the remaining provisions continue.
15. Governing law
These terms are governed by the law of England and Wales. If you are a consumer elsewhere, you keep any mandatory protections of the country in which you live and may bring proceedings in courts available under applicable consumer law.
16. Contact
Netline Home Ltd · Company number 13848483
Registered office: Big And Red Storage Unit 5, Martinbridge Industrial Estate, Lincoln Road, Enfield, United Kingdom, EN1 1SP
Email: customer@netlinehome.co.uk · Telephone: +44 7909 345594
Last updated: 13 September 2026.