Informativa sui rimborsi
This refund policy works together with our Return Policy. It explains when a refund is available, what may be deducted and how quickly money is returned.
Eligible change-of-mind refunds
For most eligible online purchases, you may cancel within 14 days after receiving the goods and normally have a further 14 days to return them. Contact customer@netlinehome.co.uk before returning any item.
Returned goods should include all supplied components and should not have been used beyond the handling reasonably needed to inspect them. If unnecessary handling has reduced their value, a reasonable deduction may be made.
Made-to-order furniture
We identify genuinely personalised specifications before accepting the order. Your rights for faulty, damaged, misdescribed or unsatisfactory goods always remain.
Faulty, damaged or incorrect goods
If an item arrives faulty, damaged, incorrect or not as described, contact us promptly with your order number and photographs where possible. We will assess the issue and arrange the appropriate repair, replacement, price reduction, collection or refund without charging you an improper return cost.
How and when we refund
Refunds are returned to the original payment method. For an eligible cancellation, we process the refund within 14 days after we receive the goods or receive acceptable evidence that they were sent back, whichever is earlier. Your bank or payment provider may need additional time to display the credit.
Where the law requires, we refund the least expensive standard outbound delivery charge we offered. Any extra cost of premium, timed or upgraded delivery is not refunded beyond that standard amount.
Return and collection charges
For change-of-mind returns, the customer pays the direct return cost. Large furniture usually needs an arranged collection; the cost will be quoted before booking and may be deducted from the refund. Netline Home covers an appropriate return when the goods are faulty, damaged, incorrect or misdescribed.
Non-refundable or excluded items
- Goods made to your individual specifications or clearly personalised, unless faulty or misdescribed.
- Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal exception applies.
- Gift cards and other items excluded by law.
Sale and Opportunity Stock items are not automatically excluded: their eligibility depends on the same legal rules and the stated condition of the goods.
Cancellations before dispatch
Contact us immediately if you need to cancel. We will stop the order where reasonably possible. If production, personalisation or dispatch has already begun, the applicable legal rights and any clearly agreed specification terms will determine the next step.
Contact
Netline Home Ltd · Company number 13848483
Email: customer@netlinehome.co.uk · Telephone: +44 7909 345594
Last updated: 13 September 2026.